
How to improve Customer Service with Artificial Intelligence
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
An interesting interactive story featuring an operator dealing with an onboard machine alarm.
Francesca Margherita Chifari, during the “Knowledge Camp 2024” event hosted by the Open Industry 4.0 Alliance at the MULTIVAC Group headquarters in Germany, captivated the audience by recounting a story that will sound familiar to many:
A production line operator is carrying out their daily activities when, suddenly, the machine slows down to a stop, accompanied by an alarm indicating an issue. At this point, there are two possible actions: adhere to the “business as usual” approach or turn to IIoT and AI.
We leave you here the video to discover the outcomes of these two narratives!
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
40Factory announces the completion of an investment round fully subscribed by Gefran S.p.A., a leading group in the industrial automation sector.
Artificial Intelligence: opportunity or threat? It all depends on how it is used: mastering it means turning it into a strategic ally.
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
40Factory announces the completion of an investment round fully subscribed by Gefran S.p.A., a leading group in the industrial automation sector.
Artificial Intelligence: opportunity or threat? It all depends on how it is used: mastering it means turning it into a strategic ally.