
How to improve Customer Service with Artificial Intelligence
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
An interesting interactive story featuring an operator dealing with an onboard machine alarm.
Francesca Margherita Chifari, during the “Knowledge Camp 2024” event hosted by the Open Industry 4.0 Alliance at the MULTIVAC Group headquarters in Germany, captivated the audience by recounting a story that will sound familiar to many:
A production line operator is carrying out their daily activities when, suddenly, the machine slows down to a stop, accompanied by an alarm indicating an issue. At this point, there are two possible actions: adhere to the “business as usual” approach or turn to IIoT and AI.
We leave you here the video to discover the outcomes of these two narratives!
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
Although both aim to optimize the reliability and lifespan of assets, predictive and preventive maintenance differ in how they organize and manage maintenance activities.
Artificial intelligence optimizes onboarding and corporate knowledge management, offering innovative solutions to accelerate organizational growth.
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
Although both aim to optimize the reliability and lifespan of assets, predictive and preventive maintenance differ in how they organize and manage maintenance activities.
Artificial intelligence optimizes onboarding and corporate knowledge management, offering innovative solutions to accelerate organizational growth.