On Sunday, January 22, 2024, Rai 3 aired an interesting report dedicated to the impact of artificial intelligence in the manufacturing sector. The program, titled “Un’intelligenza intelligente?” (“An Intelligent Intelligence?”), explored the potential of Industrial IoT solutions and generative artificial intelligence, showcasing concrete examples of how these technologies can offer value-added services to businesses.

MAT and Wilson.ai: Innovation at the service of MFL Group

During the report, two key tools developed by 40Factory were presented: MAT and Wilson.ai. MAT (Machine Analytics Tool) is a scalable and configurable Industrial IoT solution that transforms data from industrial machines into strategic information, optimizing operational efficiency. Wilson.ai, on the other hand, is a generative artificial intelligence-based virtual assistant generator, designed to digitalize and synthesize company knowledge. Among its many applications, Wilson.ai supports daily operations, service, and training activities, contributing to making business operations more efficient

Practical Applications of Wilson.ai in Industry

A concrete example presented in the report concerns a maintenance intervention on an MFL Group machine. When a coil needs to be mounted on its shaft, Wilson.ai automatically provides the material list, a detailed operational procedure, and a complete industrial drawing with all the necessary information for the assembly. This process not only simplifies the operation but also reduces the margin of error and downtime.

Moreover, Wilson.ai allows customers to open support tickets directly through the platform, receiving immediate real-time responses in over 100 languages. This level of personalized support enhances the customer experience and optimizes the efficiency of after-sales service, enabling MFL to stand out in the market with a unique offering that clearly differentiates them from the competition.

For more details, we invite you to watch the full report on RaiPlay.