High pressure on customer service staff
High staff turnover, lack of time to transfer knowledge
Increasingly complex technologies and lack of skills
Language barriers to accessing emerging markets
Thanks to its ability to process the knowledge present within the company, it becomes a true expert in customer service, R&D, engineering, automation, HR, sales, and much more!
Currently based on advanced LLM algorithms, it enables a multi-model approach, giving customers the freedom to choose.
The latest
great news!
With its latest evolution, it can extract information from electrical schematics and mechanical diagrams to provide second-level technical support.
Wilson.ai identifies the components involved and gives clear guidance on where to intervene and why.
A concrete help for electrical maintenance technicians, mechanics, and specialized technicians, reducing errors and intervention time.
You can now assign prompts to your bots more easily and quickly by choosing from a library of ready-to-use examples, created by our team based on real-world use cases.
Alternatively, your company’s admin users can create custom templates and share them internally with the rest of the team.
The new image upload feature lets you enrich your conversations with bots through visual content.
Attach photos, charts, or tables to receive more accurate answers and enjoy an even more seamless interaction!
With Wilson.ai, working with all types of documents is easier than ever!
Thanks to advanced parsing techniques, you can extract information from tables, images, and scans, obtaining detailed and contextualized responses directly in the chat.
Upload files in over 9 formats (PDF, XLS, Word, …), and Wilson.ai will process them seamlessly. Once processed, the extracted content is displayed in a dedicated dialogue, complete with clear and precise descriptions, ensuring a smooth and intuitive data management experience.
Whether you’re a machine builder or an end-user, Wilson.ai is built just for you. Discover the benefits.
Upload your logo, choose the color palette, and a custom representation of Wilson.ai.
Give it a name, and you’re done!
Select an icon, assign a name and a prompt to your assistants. You can create one for each department in your company.
Upload new documents to train your assistants.
Use the Q&A feature to enrich the knowledge base.
Define who can train Wilson.ai and who can only access the chat. Assign each user a “profile” to grant access to specific assistants.
Chat with your assistants. You can use the automatic tag-based filter to focus on the documentation you need: such as a product family, a specific department,
and so on.
Check which sources were used to generate the response and their relevance score. Access the document repository directly for quick reference.
With the web-based portal Wilson.ai Academy, administrative users can manage the knowledge base in a hierarchical form, create and customize dedicated virtual assistants, and assign access permissions to other users, both within the organization and to external personnel, such as customers.
The knowledge base and vector storage remain in a cloud sandbox under your direct control. Wilson.ai has been built to ensure privacy and total control over your proprietary information.
Thanks to the hierarchical structuring of knowledge and the management of users by roles and groups, you can create a customized virtual assistant for each business need: customer support, R&D and design, line operators, sales department, and so on.
Automate the upload of documentation and securely integrate Wilson.ai into your business pipelines with Wilson.ai’s REST API. Integrate Wilson.ai into existing business applications, providing an integrated user experience..
The chat can be integrated into any application: your website, a mobile app, a CRM, a custom application, in HMI along the production line, and much more
It learns quickly and autonomously. Upload documents in the original language and converse in over 100 languages
Through hierarchical documentation management, Wilson.ai automatically assigns TAGs to your documents
Industrial asset sharing is a collaborative model that brings machine builders and end users together to optimize machines, processes and services.
The case of TOSA Group and 958 Santero shows how collaboration between Machine Builder and End User, supported by IIoT and AI, generates value and continuous improvement.
40Factory becomes part of the MADE – Competence Center Industry 4.0 ecosystem to bring additional value to the partner network and expand the solutions available to companies on their digital transition journey.