How to improve Customer Service with Artificial Intelligence
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
The case of TOSA Group and 958 Santero shows how collaboration between Machine Builder and End User, supported by IIoT and AI, generates value and continuous improvement.
The value of a digital project does not come from technology alone, but from the ability to connect those who build the machine with those who use it every day. The case of TOSA Group, an Italian company specialized in end-of-line systems, and 958 Santero, a Piedmontese winery known for the creative style of its bottles, proves this by creating a virtuous cycle of continuous improvement.
Thanks to the integration of our Industrial IoT and artificial intelligence technologies, TOSA Group has evolved its services, going beyond traditional after sales. Real-time machine performance monitoring, operational recommendations, and proactive support are just some of the services that enhance the value delivered to the customer.
For 958 Santero, all this translates into greater transparency, objective data, and faster decisions, with the ability to intervene immediately on production inefficiencies, optimize recipes, and improve product quality.
The flow of information between manufacturer and end user thus creates a continuous improvement process in which every data point becomes a lever for productivity and the excellence of the final product.
Watch the video interview with TOSA Group and 958 Santero!
Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.
At the SIMEI fair in Milan, 40Factory supported its Machine Builder clients with a consultancy service focused on effectively communicating the benefits and services enabled by Industrial IoT solutions based on MAT and Wilson.ai technology.
With 40Rocket, we help machine builders take off on their servitization journey, laying the groundwork for new business models and smarter services.

Generative artificial intelligence enhances customer service by automating responses, improving request understanding, and providing real-time personalized support.

At the SIMEI fair in Milan, 40Factory supported its Machine Builder clients with a consultancy service focused on effectively communicating the benefits and services enabled by Industrial IoT solutions based on MAT and Wilson.ai technology.

With 40Rocket, we help machine builders take off on their servitization journey, laying the groundwork for new business models and smarter services.