{"id":11423,"date":"2025-09-04T06:46:10","date_gmt":"2025-09-04T06:46:10","guid":{"rendered":"https:\/\/www.40-factory.com\/?post_type=case-history&#038;p=11423"},"modified":"2025-09-04T06:59:14","modified_gmt":"2025-09-04T06:59:14","slug":"macotec-kundendienst-mit-wilson-ai","status":"publish","type":"case-history","link":"https:\/\/www.40-factory.com\/de\/case-history\/macotec-kundendienst-mit-wilson-ai\/","title":{"rendered":"Epsilon"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Die Zusammenarbeit mit 40Factory<\/h2>\n\n\n\n<p>Die Partnerschaft zwischen <a href=\"https:\/\/www.macotec.it\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\">Macotec <\/a>und 40Factory begann im Jahr 2023, als Letztere mit der Entwicklung von Wilson.ai startete \u2013 <strong>dem ersten virtuellen Assistenten, der speziell f\u00fcr die Industrie entwickelt wurde<\/strong>. Dank der Investition von Microsoft in OpenAI geh\u00f6rte 40Factory zu den ersten Unternehmen, die private GPT-Algorithmen auf der <strong>Azure-Plattform<\/strong> in einer Testphase nutzten. Innerhalb von nur zwei Monaten nahm Wilson.ai Gestalt an und wurde schnell einer ausgew\u00e4hlten Gruppe von Kunden zug\u00e4nglich gemacht, die aktiv am Projekt mitwirkten und wertvolles Feedback gaben. Auf diese Weise entstand ein hochfunktionales Werkzeug, das speziell auf die Bed\u00fcrfnisse der Endanwender \u2013 in der Regel Maschinenbediener \u2013 zugeschnitten ist. Dieser Prozess m\u00fcndete im Juni 2023 in die Ver\u00f6ffentlichung der Beta-Version, die rund <strong>30 Unternehmen aus verschiedenen Branchen<\/strong>, darunter auch Macotec, zur Verf\u00fcgung gestellt wurde.<br><br>Ein wichtiger Meilenstein dieser Zusammenarbeit war sp\u00e4ter im selben Jahr die Vorstellung des virtuellen Assistenten von Macotec, der auf Wilson.ai-Technologie basiert, auf der Vitrum \u2013 einer der bedeutendsten internationalen Fachmessen f\u00fcr die Glasindustrie.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Das Macotec-Projekt: gleiche Technologie, anderes Frontend<\/h2>\n\n\n\n<p>Heute nutzt Macotec <a href=\"https:\/\/www.40-factory.com\/de\/wilson-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wilson.ai<\/a>, um seinen Kundensupport weiter auszubauen \u2013 insbesondere durch die Integration in den <strong>Remote-Service<\/strong>, der mittlerweile von allen Kunden verwendet wird. \u00dcber die <strong>Epsilon-Plattform<\/strong>, die bequem vom Maschinen-PC \u00fcber das Kundenportal zug\u00e4nglich ist, k\u00f6nnen Bediener ihre Maschinen anzeigen und diejenige ausw\u00e4hlen, f\u00fcr die sie sofort Unterst\u00fctzung ben\u00f6tigen. In diesem Moment erfolgt die Interaktion mit dem virtuellen Assistenten Epsilon unmittelbar und erm\u00f6glicht <strong>schnelle Antworten<\/strong> \u2013 so, als w\u00e4re er ein nativer Bestandteil der Macotec-Anwendung.<\/p>\n\n\n\n<p>Kann der Assistent das Problem nicht l\u00f6sen, wird die Anfrage nahtlos an einen Macotec-Techniker weitergeleitet. Der menschliche Ansprechpartner kann den Gespr\u00e4chsverlauf einsehen, die Interaktion verfolgen und in Echtzeit Unterst\u00fctzung leisten \u2013 und so eine reibungslose Verbindung zwischen <strong>Automatisierung und menschlichem Support sicherstellen<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03-1024x549.png\" alt=\"\" class=\"wp-image-11405\" srcset=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03-1024x549.png 1024w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03-300x161.png 300w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03-768x412.png 768w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03-1536x824.png 1536w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-03.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-gallery aligncenter has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" data-id=\"11399\" src=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07-1024x549.png\" alt=\"macotec epsilon assistenza clienti\" class=\"wp-image-11399\" srcset=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07-1024x549.png 1024w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07-300x161.png 300w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07-768x412.png 768w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07-1536x824.png 1536w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-07.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" data-id=\"11411\" src=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09-1024x549.png\" alt=\"\" class=\"wp-image-11411\" srcset=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09-1024x549.png 1024w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09-300x161.png 300w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09-768x412.png 768w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09-1536x824.png 1536w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-09.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"549\" data-id=\"11408\" src=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04-1024x549.png\" alt=\"\" class=\"wp-image-11408\" srcset=\"https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04-1024x549.png 1024w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04-300x161.png 300w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04-768x412.png 768w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04-1536x824.png 1536w, https:\/\/www.40-factory.com\/wp-content\/uploads\/2025\/08\/desktop-04.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Fazit<\/h2>\n\n\n\n<p>Die Zusammenarbeit zwischen Macotec und 40Factory hat durch den Einsatz von Wilson.ai konkrete Innovationen im Kundensupport hervorgebracht. Dieser Anwendungsfall zeigt, wie generative KI die industriellen Serviceprozesse transformieren kann: Sie macht den Zugang zu Informationen schneller und intuitiver und er\u00f6ffnet neue M\u00f6glichkeiten, KI mit menschlichem Fachwissen zu kombinieren \u2013 f\u00fcr einen immer effizienteren und reaktionsf\u00e4higeren Support.<\/p>\n","protected":false},"featured_media":11404,"template":"","case-sector":[366],"case-type":[170],"case":[],"client":[325],"module":[],"class_list":["post-11423","case-history","type-case-history","status-publish","has-post-thumbnail","hentry","case-sector-glas","case-type-oem-de","client-macotec"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Epsilon - 40FACTORY<\/title>\n<meta name=\"description\" content=\"Heute nutzt Macotec die generative k\u00fcnstliche Intelligenz von Wilson.ai, um seinen Kundendienst zu verbessern.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.40-factory.com\/de\/case-history\/macotec-kundendienst-mit-wilson-ai\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Epsilon - 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